How we sell
Terms of sale
A short, plain-English summary of how Lumen Atelier sells, to be read with the shipping and returns policy.
These terms apply to goods offered by Lumen Atelier, the trading name of Akshay Patil, Buckingham, United Kingdom. They should be read with our shipping and returns policy and, where you place an order through Etsy, with Etsy’s own checkout terms. Last updated 14 November 2026.
They are written in plain English as a fair summary of how we sell. They are not legal advice, and they do not take away any rights you have as a consumer under UK law.
The studio
Lumen Atelier designs personalised handmade textiles. Akshay Patil is the founder, owner and designer. Making is carried out by our artisan team in Rajasthan, India. You can contact us at patil.akshay.officialwork@gmail.com, on +44 7442 761613, or via the contact page.
How to order
Customer orders are placed through our Etsy shop, LumenAtelierTextiles. Payment is taken by Etsy. A contract is formed when the order is accepted, usually by Etsy’s order confirmation.
This website describes the collection and links each piece to its Etsy listing. It is not itself a checkout.
Prices
Prices on this website are shown in US dollars, as they are currently listed on Etsy, and may be marked “from” where another size can be requested. We do not invent a sterling price here. Please use the Etsy listing for the current price, including any sale.
A 20% Christmas offer, code CHRISTMASSALE20, runs until 12 December 2026 on the live listings, subject to Etsy’s checkout.
Made to order and personalisation
Almost every piece is made to order to your wording, initials or size. You are responsible for checking the personalisation before you pay. We stitch what you type. Please read the personalisation guide before ordering.
Delivery windows start from the making time shown on the product page, plus courier time after dispatch. Where a listing recommends ordering by 30 November for Christmas, please treat that as the date to follow.
Cancellations and faults
Personalised or made-to-specification goods cannot be cancelled for a change of mind once the order is accepted, as set out in the shipping and returns policy. Unpersonalised goods keep the statutory 14-day cancellation right. Faulty, damaged or misdescribed goods will always be put right.
Use of this website
The text, photographs and design of this website are for your personal use in learning about the collection. Product photographs are design previews: the finished handmade piece may vary. Please do not copy the site or the images for another shop or listing.
Governing law
These terms are governed by the law of England and Wales. If you are a consumer, you also have the protection of the mandatory laws of the country in which you live, where those laws apply. If we ever need to resolve a dispute in court, the courts of England and Wales will have jurisdiction, without limiting any right you may have to bring a claim in your own country.