Questions
Frequently asked questions
A short guide to making, timing, personalisation and care. If something is not covered here, please write to us.
How long does it take?
Making times are listed on each product page and are typically 1–2 weeks or 2–3 weeks, depending on the piece. After dispatch, delivery is usually 7–14 days to the UK, 10–18 days to Europe and 12–20 days to the United States, by express courier. Where a listing says so, we recommend ordering by 30 November for Christmas delivery.
Can I see a proof of the personalisation?
Yes. After you order, send us a message on Etsy or through the contact form and we will confirm the wording we have noted. We embroider exactly what you type, so please check spelling before you pay. Once stitching has begun, the wording cannot usually be changed. There is more detail in the personalisation guide.
Can I change my order?
Write to us as soon as you can. If the piece has not yet been started, we will do our best to help. Once embroidery or printing has begun, a personalised order cannot usually be altered or cancelled for a change of mind.
How should I wash it?
A care card comes with every piece, and the listing describes the cloth. In general, embroidered woollens are best dry-cleaned or washed very gently by hand; block-printed cottons are often happy with a cold first wash, then line drying in the shade. There is a fuller note in the journal: How to care for embroidered textiles.
Do you ship outside the United Kingdom?
Yes. Pieces are made in India and sent by tracked express courier. Estimates for Europe and the United States are on the shipping page. Any import charges are as applied at the time; please ask if you are unsure about a destination.
Is it really handmade?
Yes. Each piece is made to order by our artisan team in Rajasthan — hand embroidery, hand block printing, quilting and finishing — to a design from Akshay Patil in Buckingham. The photographs on this site are design previews of the finished work; the real piece is handmade and may vary slightly in colour, stitch and print placement.
Where do I place an order?
Every piece is sold through our Etsy shop. Use the Buy on Etsy button on a product page, add your personalisation at checkout, and use code CHRISTMASSALE20 for 20% off until 12 December 2026.
What is your returns policy?
Personalised or made-to-specification items cannot be returned for a change of mind. Unpersonalised items (for example the holly table runner, if ordered without a name) keep a 14-day cancellation right. Faulty, damaged or misdescribed goods are always put right. The full policy is on the shipping and returns page.